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How to Recover Deleted Video Clips from Your Vivint Security System

How to Recover Deleted Video Clips from Your Vivint Security System

Have you ever accidentally deleted a video from your Vivint security system and wished there was a way to retrieve it? You’re not alone. Many Vivint users face this predicament and wonder if recovering deleted Vivint videos is possible. In this detailed how-to article, I’ll share my personal experience on how to potentially retrieve those valuable Vivint video clips using a recovery software called Disk Drill. Grab a cup of coffee, and let’s dive into the possibilities and methods of recovery.


Common Scenarios:

Accidental Deletion of Vivint Video Clips 🗑

  • Vivint home security systems use the cloud to store video recordings from your cameras. While this is convenient, it is not uncommon to accidentally delete a clip you wanted to keep.
  • During routine maintenance or while clearing space, users may mistakenly erase important video clips.
  • You might also accidentally delete clips while navigating through the Vivint Smart Home app.

Intentional Deletion Followed by a Change of Heart 💔

  • In some cases, you may have deliberately deleted a Vivint video clip, only to later realize that it contained important information or memories.
  • Deleted video clips might be necessary for insurance claims, legal evidence, or sentimental reasons.

Technical Glitches or System Errors 🛠

  • Technical issues with the Vivint system can sometimes lead to loss of video clips without user intervention.
  • System upgrades or malfunctions can mistakenly wipe data that you assumed was stored safely.

Step-by-Step Guide. Recover Deleted Vivint Videos:

Method 1: Check the Vivint Smart Home App 📱

  • Open the Vivint Smart Home app on your smartphone.
  • Navigate to the ‘Playback’ feature to see if your video is still available there.
  • Look for any footage stored on your local device if you have set the app to save copies of your videos.

Note: Depending on your settings, there may be local copies available.

Conclusion: This method relies on the app’s internal storage and retrieval system.

Method 2: Access the Vivint Online Account 💻

  • Log in to your Vivint online account via a web browser.
  • Visit the ‘Video’ tab to check your cloud storage.
  • If you have the Playback DVR service, verify whether the deleted video clip is still in the cloud archive.

Note: Videos may remain in the cloud for a brief period before permanent deletion.

Conclusion: If you have cloud backup, this method might help you recover lost clips.

Method 3: Check the Deleted Bin on Vivint App 🗑

  • Open the Vivint Smart Home app and navigate to the ‘Deleted’ bin.
  • Search for the video clip among recently deleted items.
  • Attempt to restore the clip if it’s still there. Vivint may keep deleted videos for a short duration before permanent deletion.

Note: This option may not be available on all devices or app versions.

Conclusion: Quick action after deletion increases the chances of recovery.

Method 4: Contact Vivint Customer Support 📞

  • Reach out to Vivint’s customer support to inquire about possible backup options for deleted videos.
  • Provide all necessary information to assist them in recovering your video.
  • Clarify whether there is a recovery process in place for such scenarios and if any costs are involved.

Note: Customer support may be able to help you recover videos within a certain timeframe.

Conclusion: Vivint’s support team could be your last line of defense in video recovery.

Method 5: Recover Deleted Vivint Videos Using Disk Drill 🛠

  • Download and install Disk Drill from Cleverfiles.
  • Connect the storage media, such as an SD card from your Vivint camera, to your computer.
  • Launch Disk Drill and select the drive where your Vivint video clips were stored.
  • Click on ‘Recover’ and let the software scan for recoverable files.
  • Preview and select the clips you wish to recover, and then choose a safe location to restore them.

Note: This method requires direct access to the physical storage of your Vivint cameras.

Conclusion: Disk Drill can be a powerful tool for recovering deleted files from physical storage devices.


Youtube video to watch


Precautions and Tips:

Guarding Your Vivint Footage 🛡

  • Regularly back up your Vivint video clips to an external hard drive or cloud service.
  • Check your Vivint cloud storage settings to ensure your videos are being backed up properly.
  • Be cautious when deleting videos, and double-check before confirming the deletion.

More About Video Recovery and Security

When it comes to the security of your home and preserving valuable evidence, understanding the ins and outs of your security system’s video storage and recovery options is crucial. Most modern security systems, such as Vivint, offer cloud storage solutions that provide convenience and ease of access. However, in the event of accidental deletion or system errors, a user’s panic can lead to hasty decisions or assumptions of permanent data loss.

It’s important to note that recovery software like Disk Drill can be a game-changer in situations where videos are stored on physical media. Disk Drill, as a comprehensive data recovery solution, offers the possibility to undo the deletion process. Its powerful scanning algorithms can traverse the storage media to find remnants of deleted files and give you a chance to restore them.

Delving further into prevention, setting up automatic cloud uploads and having redundancy in your backup strategies—such as an off-site backup—can minimize the chances of losing your important video clips. Additionally, familiarizing yourself with cybersecurity best practices will not only help protect your home but also secure the digital footprint of your security system.


In conclusion, while the deletion of Vivint video clips may seem irreversible, several avenues exist that can lead to recovery. Depending on the scenario and the actions you take promptly, you may be able to recover your treasured clips using options within the Vivint system or by utilizing advanced recovery tools such as Disk Drill. Taking preventive measures and being knowledgeable about the digital aspect of your home security will serve you well in safeguarding your data for the future.


Once a video has been deleted from your Vivint account, it typically cannot be recovered. However, check if a backup exists or contact Vivint Support for assistance.

Vivint usually stores video footage for up to 30 days, depending on your service plan, before it is overwritten or deleted.

Recovering videos from a formatted memory card can be complex, and there's no guarantee. It is beneficial to consult with a data recovery professional.

While third-party software may claim to recover deleted files, their effectiveness with Vivint systems varies, and they are not officially endorsed or guaranteed to work.

Immediately stop using the camera to avoid overwriting the data and contact Vivint Support to explore any possible solutions for video recovery.

Yes, Vivint offers cloud backup solutions as part of their service plans, which can help protect your video footage from being lost.

The Vivint Smart Home app itself does not have a feature to restore deleted videos, but it can be used to check for any videos still available in the cloud.

Vivint's system logs usually capture user activity, so you may be able to identify who deleted a video through these logs or through account history.

Recorded videos can potentially be deleted immediately after recording, depending on your settings and whether someone manually removes them.

Vivint may be able to assist with technical issues, but restoring a camera system to a previous state for the purpose of video recovery is typically not possible.