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Salesforce vs Zoho CRM (best crm apps / software)

Ease of use
Customer support
Mobile access
Reporting and Dashboards
Email tracking
Lead Management
Sales Forecasting
Salesforce has a subscription model📅 with packages starting from $25/month per user, billed annually💰
Zoho CRM offers both free 👍 and paid plans which start from $12 per month per user, billed annually📆

Salesforce offers a comprehensive CRM solution 🎯, but it comes with a hefty price 💰 and may have a steep learning curve ⛰

Zoho CRM is a budget-friendly choice 💸 that doesn’t skimp on features 🚀, although its interface could use some refinement 👨‍💻

Salesforce Pros & Cons

Top Pros
  • Comprehensive feature set 🎁

  • Highly customizable 🎨

  • Excellent integrations 🔗

  • Solid analytics and reporting 📊

  • Reliable customer support👩‍💻

Zoho CRM Pros & Cons

Top Pros
  • Affordable pricing 💵

  • Good feature set for small businesses 👩‍💼

  • Intuitive interface🔮

  • Great email integration 📧

  • Effective lead management 👥

  • Responsive mobile application 📱

Top Cons
  • Expensive 💸

  • Steep learning curve ⛰

  • Complex setup 💻

  • Additional cost for premium support 📞

  • Can be overwhelming for small businesses 🌪

  • Limited customization in Lightning version 🖌

Top Cons
  • Interface could be more polished ✨

  • Limited customization 🛠

  • Slower customer support responses🐢

  • Limited range of integrations🔐

  • Not as robust for large businesses 🏢

Other best crm software


HubSpot CRM boasts a user-friendly interface 🌐 and a robust free tier 👍, but the best features are saved for expensive paid plans 💰


Pipedrive excels at ease-of-use 🎉 and visualization of sales pipelines 💼, but lacks advanced features in basic plans ⚙


Freshworks CRM combines functionality with affordability✅, though it lacks advanced reporting features 👨‍💼 and the interface can be overwhelming 🌪


CRM, or Customer Relationship Management software, is a tool designed to assist businesses manage customer interactions, sales, and engagements efficiently and effectively. Utilizing analytics and automation, CRM software helps to nurture customer relationships and streamline business operations.

There are numerous CRM systems available, each with its unique features and advantages. However, Salesforce is widely recognized as one of the top-ranking CRM software solutions providing diverse features for companies of all sizes.

Salesforce is a robust CRM platform that provides comprehensive modules for sales, service, marketing, and more. It offers cloud-based solutions to facilitate customer service, generate leads, track sales, and manage marketing campaigns.

Key features of Salesforce include lead and contact management, sales forecasting, workflow automation, analytics, and a customer portal. It also provides app integrations, mobile accessibility, and robust customer support.

Yes, Salesforce offers a mobile app which is available for both iOS and Android platforms. This allows users to access the CRM system from anywhere at any time, enhancing operational flexibility.

Zoho CRM is a cloud-based CRM solution that also provides extensive customization options. It offers modules for lead and contact management, sales automation, analytics, customer support and more. Additionally, it integrates with other Zoho products and numerous third-party applications.

Zoho CRM offers comprehensive features which include contact and lead management, sales forecasting, workflow automation, and powerful analytics. It also provides a social CRM, AI assistance, process management, and omnichannel communication options.

Yes, Zoho CRM integrates seamlessly with other Zoho applications such as Zoho Mail, Zoho Meeting, Zoho Desk, and more. It also accommodates integrations with third-party applications like Office 365, Google Workspace, and others.

No, there is no user limit for either Salesforce or Zoho CRM. Both platforms provide flexible plans which can accommodate small, medium, and large-sized businesses.

For startups, budget and specific business needs are key considerations. Zoho CRM tends to be more cost-effective and might be a better choice for startups with tight budgets. However, Salesforce offers more advanced features and might be more suitable for startups anticipating rapid expansion.

Yes, Salesforce does provide a free trial of its CRM products. Potential users can sign up on their website to experience the CRM functionalities without any financial commitment before subscribing to a plan.

Yes, Zoho CRM also offers a free trial period where users can explore its various features before deciding on a subscription. The free trial allows businesses to assess if the CRM fits their needs.

Salesforce provides a comprehensive support system which includes 24/7 phone support, online chat, case submission, and access to an extensive online knowledge base.

Zoho CRM offers phone support, email support, and a support portal with a knowledge base. It also provides how-to guides, webinars, and a community forum for user interaction and problem-solving.

Yes. Salesforce offers a marketplace called the AppExchange, where users can find various apps and extensions to enhance their CRM’s capabilities. These include marketing automation tools, analytics apps, and more.

Yes, Zoho CRM does have a marketplace called Zoho Marketplace. Here, users can find and integrate extensions that provide a range of additional functionalities to the Zoho CRM.

Yes, Salesforce offers robust customization options allowing businesses to tailor the CRM tool according to their specific business model and workflows. The platform supports custom fields, tabs, objects, and other components to suit the unique needs of a business.

Yes, Zoho CRM provides customization options as well. Businesses can adapt the platform to fit their unique business requirements, including custom modules, fields, page layouts, and more.

Salesforce takes data security very seriously. They use a comprehensive, layered approach encompassing physical security, data encryption, user authentication, application security, and more. This ensures that the customer data hosted on Salesforce is always secure.

Zoho CRM also follows stringent data security measures. It employs a robust security framework which includes secure socket layer (SSL) encryption, role-based access control, intrusion detection, and round-the-clock security monitoring, ensuring the utmost protection and privacy of customer data.

CRM, or Customer Relationship Management software, is crucial for any business as it helps in managing all their relationships and interactions with customers and potential customers. Not only does it improve profitability but it also helps enhance customer service, streamline processes and increase sales.

Salesforce is a versatile CRM platform that offers an array of different services that range from sales, service, marketing to even IT service management. The software provides features like customizable dashboards and reports that make it easier to track sales, analyze data, and respond to customer queries, thereby enhancing overall customer satisfaction.

Zoho CRM is designed to attract, retain, and satisfy customers to grow your business. With features like lead and contact management, sales force automation, analytics, and more, it streamlines business operations, enhances customer relationships and boosts productivity and efficiency.

Yes, Salesforce is a cloud-based CRM platform that allows businesses to use cloud technology to better connect with customers, partners and potential clients. It is accessible anywhere you have internet, providing flexibility and ease of use.

Yes, Zoho CRM is a cloud-based Customer Relationship Management platform that allows businesses to efficiently manage their sales, marketing, and customer support in one place.

Yes, Salesforce can integrate with a wide range of other software platforms including Microsoft, Google, and other CRM solutions. This flexibility allows businesses to unify their software ecosystem, resulting in streamlined operations and increased operational efficiency.

Absolutely. Zoho CRM can integrate with other Zoho apps and numerous external platforms. This helps in providing a complete, unified real-time view of the business scenario and data.

Yes, Salesforce provides extensive customization options allowing businesses to adapt the CRM to their specific needs. Users can customize their dashboard, reports, processes and more.

Yes, Zoho CRM provides a robust suite of customization options, allowing businesses to tailor the CRM to suit their unique requirements.

Yes, both Salesforce and Zoho CRM have mobile apps available for iOS and Android devices. This allows users to access their CRM tool from anywhere, anytime, boosting productivity and efficiency.

Salesforce offers a variety of support options to its users. These include online chat, an extensive online documentation library, and a community of users. For specific problems, users can create a support case, or for urgent matters, there is phone support available.

Zoho CRM provides several support channels for their users, including email, live chat, and phone support. They also have an extensive knowledge base and a community forum for users to interact and share solutions.

Salesforce is versatile and can be used by a range of industries including healthcare, retail, financial services, manufacturing, and much more. It’s adaptable to the unique needs and challenges of various industries.

Much like Salesforce, Zoho CRM also has versatile features that make it suitable for a multitude of industries from healthcare to manufacturing, retail, and more.

Many users find Salesforce to be user-friendly due to its intuitive interface and easy navigation. It offers an extensive variety of features and customization options, but they also have clear instructions and guides to help users navigate the system.

While Zoho CRM offers comprehensive features, its user-friendly interface makes it relatively easy to use. It is designed for simplicity and efficiency, enabling even novice users to navigate the system and perform tasks effectively.

Salesforce typically releases major updates three times a year, ensuring that users have access to the latest features and tools. These updates are generally included in the subscription cost and are automatically applied to the system.

Zoho CRM also releases regular updates to enhance system performance and provide users with new and improved features. These updates are implemented with minimal system downtime to ensure business operations are not significantly impacted.

Yes, Salesforce offers a suite of automation features that enable businesses to reduce laborious manual tasks, streamline operations, and boost operational efficiency. This includes features like lead scoring, campaign management, billing and much more.

Zoho CRM offers robust automation features, which enable businesses to automate daily business activities, track sales, and engage customers in different platforms. These features not only improve productivity but also help manage time and resources effectively.